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Categorize

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Use Gen AI from Amazon Bedrock to unlock hidden customer intent from my contact center and improve agent training

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Campaign

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Design powerful outbound campaigns in Amazon Connect to blend inbound and outbound queues and maximize my multichannel outbound strategy

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Collaborate

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Collaborate with my team using custom contact center dashboards built for Amazon Connect

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Create

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Create and maintain exceptional, multichannel customer journeys in Amazon Connect to continuously innovate

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Contain

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Maximize self-service channels in Amazon Connect using conversational chatbots and improve customer satisfaction from my IVR

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Contextualize

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Bring contextual customer insights to the agent desktop for Amazon Connect by integrating my most commonly used applications

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Diagram - Solutions Purpose-Built for Your Business.

One Stop. Solutions
Purpose-Built for Your Business.

Actionable Roadmaps

create a path toward CX maturity

Predictive Analytics

boost metrics & super-charge efficiency

Omnichannel Solutions

deliver world-class customer experience

Managed Services

increase ROI & fuel ongoing excellence

Partnering for Success

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“Our outdated systems didn’t support flexible integrations, access to data, or omnichannel customer interactions. USAN enabled a seamless transition to Amazon Connect, and we are already seeing an improved customer experience and an increase in agent efficiency.”

Terry E. Lang, Director of IT Operations, Oncourse Home Solutions (formerly American Water)
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“We needed expert assistance in transitioning from legacy Cisco IVR/ACD to Amazon Connect. Given tight timelines, partnering with USAN – an Amazon partner with deep experience – was crucial. Together, we enhanced the customer experience end-to-end, delivering a dynamic, controlled caller journey in just 45 days from kickoff to UAT readiness.”

Jonathan Wood, Director of IT Operations, Oncourse Home Solutions (formerly American Water)
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Contact Center Services That Drive CX Maturity

As an Amazon Connect Ready partner, USAN offers a comprehensive suite of cloud-based contact center solutions and services. Leveraging the capabilities of AWS technologies and USAN’s expertise, businesses can optimize their contact center operations, increase customer satisfaction, and drive operational efficiency.

Take Your Contact Center to the Next Level

USAN

A Partner You Can Trust

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100%

on-time delivery on
projects

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25%

decrease in agent
onboarding time

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20%

increase in agent
productivity

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30%

increase in agent
satisfaction

News and Resources

Blog

3 Ways AI Improves Customer Engagement – USAN

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Blog

How AI and Chatbots Improve Customer Experience

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Blog

Digital Transformation: Revolutionizing Customer Experience – USAN

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